Privacy Policy

Last updated: November 27, 2025

1. Introduction

This Privacy Policy (hereinafter — "Policy") defines the procedure for processing and protecting the personal data of users of the Didgitalkzhelp website, located at: www.didgitalkzhelp.online (hereinafter — "Site").

The Site Administration undertakes to maintain confidentiality regarding personal data provided by users and take necessary measures to protect them in accordance with the legislation of the Republic of Kazakhstan on personal data.

Use of the Site implies unconditional consent of the user to this Policy and the conditions for processing their personal data specified therein. In case of disagreement with the terms of the Policy, the user must refrain from using the Site.

2. Key Definitions

The following terms are used in this Policy:

  • Personal data — any information relating directly or indirectly to an identified or identifiable natural person (personal data subject).
  • Processing of personal data — any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, refinement (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
  • Confidentiality of personal data — a requirement mandatory for the Site Administration not to allow their distribution without the consent of the personal data subject or the presence of another legal basis.
  • User — a natural person who has access to the Site via the Internet and uses the Site.
  • Site Administration — authorized employees acting on behalf of Didgitalkzhelp, who organize and (or) carry out the processing of personal data, as well as determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.

3. Personal Data We Collect

We may collect the following categories of personal data about users:

  • Identification data: first name, last name, patronymic.
  • Contact data: email address, phone number.
  • Data on interaction with the Site: information about visited pages, time and duration of the visit, IP address, browser type, device type, operating system.
  • Data provided when filling out forms: information that the user provides when filling out feedback forms, registering for events, subscribing to the newsletter, etc.

We do not collect or process special categories of personal data, such as data on racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, sexual orientation.

4. Purposes of Personal Data Processing

User personal data are processed for the following purposes:

  • Providing the user with information about Didgitalkzhelp services and events;
  • Processing user applications and requests;
  • Establishing feedback with the user, including sending notifications, requests regarding Site use, provision of services, processing requests and applications from the user;
  • Determining the user's location to ensure security, prevent fraud;
  • Confirming the accuracy and completeness of personal data provided by the user;
  • Providing the user with effective customer and technical support in case of problems related to Site use;
  • Improving the quality of the Site, the convenience of its use, developing new services;
  • Conducting statistical and other research based on depersonalized data;
  • Sending informational materials about Didgitalkzhelp events, services, and offers (only with user consent).

5. Legal Grounds for Personal Data Processing

We process users' personal data on the following legal grounds:

  • User consent to processing of their personal data;
  • Necessity of processing for the performance of a contract to which the user is a party or beneficiary;
  • Necessity of processing for the exercise of the rights and legitimate interests of the Site Administration or third parties;
  • Necessity of processing to fulfill obligations provided by the legislation of the Republic of Kazakhstan.

6. Procedure and Conditions for Personal Data Processing

Processing of users' personal data is carried out in accordance with the legislation of the Republic of Kazakhstan, this Policy, and local regulations of the Site Administration.

Processing of personal data is carried out in compliance with the principles and rules provided by the legislation of the Republic of Kazakhstan on personal data.

When processing personal data, the Site Administration takes necessary legal, organizational, and technical measures to protect personal data from unauthorized or accidental access to them, destruction, changing, blocking, copying, provision, distribution of personal data, as well as from other illegal actions in relation to personal data.

User personal data are stored on the territory of the Republic of Kazakhstan. The terms of personal data storage are determined by the purposes of their processing, the requirements of the legislation of the Republic of Kazakhstan, and local regulations of the Site Administration.

7. Transfer of Personal Data to Third Parties

The Site Administration has the right to transfer users' personal data to third parties in the following cases:

  • The user has expressed consent to such actions;
  • Transfer is necessary for the user to use a certain service or to perform a certain agreement or contract with the user;
  • Transfer is provided by the legislation of the Republic of Kazakhstan within the framework of the procedure established by law;
  • In case of Site sale, while the purchaser assumes all obligations to comply with the terms of this Policy in relation to the personal data received;
  • In order to ensure the possibility of protecting the rights and legitimate interests of the Site Administration or third parties in cases where the user violates the terms of contracts and agreements with the Site Administration.

When transferring user personal data to third parties, the Site Administration warns third parties that these data can be used only for the purposes for which they are communicated, and requires these persons to maintain confidentiality and ensure the security of personal data during their processing.

8. User Rights Regarding Their Personal Data

The user has the right:

  • To receive information regarding the processing of their personal data;
  • To require refinement, blocking, or destruction of their personal data if they are incomplete, outdated, inaccurate, illegally obtained, or are not necessary for the stated purpose of processing;
  • To withdraw their consent to the processing of personal data;
  • To require cessation of personal data processing in cases provided by law;
  • To appeal against the actions or inaction of the Site Administration to the authorized body for the protection of personal data subjects' rights or in court;
  • To exercise other rights provided by the legislation of the Republic of Kazakhstan.

To exercise their rights and legitimate interests, users have the right to contact the Site Administration or send a request to the email address: info@didgitalkzhelp.online or to the address: Sadovaya St 100G, Kostanay 110000 Kazakhstan.

9. Use of Cookies

The Site uses cookies to enhance user convenience and improve Site operation. Cookies are small text files that are saved on the user's device and help the Site remember information about the visit.

We use the following types of cookies:

  • Essential cookies — provide for the operation of main Site functions, such as security, network management, and accessibility;
  • Functional cookies — allow the Site to remember information that changes the appearance or functionality of the Site, for example, preferred language or region;
  • Analytical cookies — help understand how users interact with the Site by collecting and providing information in anonymous form;
  • Marketing cookies — used to track visitors on websites with the aim of displaying relevant advertising.

The user can manage the use of cookies through their browser settings or through the cookie control panel on our Site. Detailed information about cookies and how to manage them is presented in our Cookie Policy.

10. Personal Data Security

The Site Administration takes necessary organizational and technical measures to protect user personal data from unauthorized or accidental access, destruction, changing, blocking, copying, distribution, as well as from other illegal actions of third parties.

To ensure personal data security, the Site Administration applies the following measures:

  • Appointing persons responsible for the organization of personal data processing;
  • Restricting employee access to personal data;
  • Using secure data transfer protocols;
  • Using data encryption tools;
  • Regularly updating software and security systems;
  • Conducting internal control and audit of personal data processing processes.

11. Changes to the Privacy Policy

The Site Administration has the right to make changes to this Privacy Policy without user consent.

When making changes, the date of the last update is indicated in the current edition. The new edition of the Policy comes into force from the moment it is posted on the Site, unless otherwise provided by the new edition of the Policy.

The current edition of the Policy is constantly available on the Site at: www.didgitalkzhelp.online/privacy-policy.html

12. Contact Information

For all questions related to personal data processing and the exercise of rights by personal data subjects, please contact:

13. Final Provisions

This Policy is a publicly available document and is posted on the Site at: www.didgitalkzhelp.online/privacy-policy.html

This Policy is an integral part of contracts and agreements concluded with Site users.

This Policy is developed in accordance with the legislation of the Republic of Kazakhstan. Issues not regulated by this Policy are subject to resolution in accordance with the legislation of the Republic of Kazakhstan.

In case of inconsistency of individual provisions of this Policy with the legislation of the Republic of Kazakhstan, the provisions of the legislation of the Republic of Kazakhstan apply.